Refund policy

Last updated: October 27, 2026

14-day refund on your first payment

If you're not happy with Company Tracker for any reason, you can request a full refund of your first subscription payment within 14 days of that payment. You don't need to give a reason.

How to request a refund

Our orders are processed by Paddle.com, our Merchant of Record. To request a refund, either:

• visit paddle.net and look up your order with the email address you used at checkout, or
• email us at support@companytrackerapp.xyz with that email address, and we'll arrange it with Paddle.

Refunds go back to the original payment method. Depending on your bank, it can take 5–10 business days to appear.

What happens after a refund

When a refund is approved, your subscription ends and access to your workspace, including the leads delivered to it, is closed.

Because lead data is delivered digitally, during the first 14 days your workspace starts with 250 leads and CSV export is turned off. The rest of your first month's leads, and export, are unlocked when the refund period ends.

Renewals and cancellation

Monthly renewal payments are not refunded, but you can cancel at any time from the Billing page in the app. Cancelling stops the next renewal, and you keep access until the end of the month you've already paid for.

When something goes wrong on our side

If you were charged twice, charged after cancelling, or we failed to deliver the leads your plan includes and couldn't fix it within a reasonable time, contact us at support@companytrackerapp.xyz and we'll refund the affected amount regardless of the 14-day window.

Questions

Email support@companytrackerapp.xyz. We usually reply within one business day.